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Everything you need to know about our medical products

What types of medical supplies do you offer?

We specialize in high-quality medical products including skin substitutes, wound care supplies, red light therapy units, cold therapy systems like ThermoTek’s VascuTherm 5, DME equipment, and more. All of our products are chosen with provider and veteran care in mind.

How can I place an order?

Orders can be placed by contacting our team directly via phone at 702-525-9981

or emailing us at admin@semperfimedical.com. Online ordering will be available soon!

Do you accept insurance, Medicare, or VA benefits?

Yes. We work directly with provider offices and care teams to support patients covered by Medicare, private insurance, and VA Community Care referrals. Our team assists with the documentation and billing process, helping ensure smooth approvals and patient access to the care they need.

What is your shipping and delivery policy?

Most in-stock products ship within 2–3 business days. We offer standard and expedited shipping nationwide. Local deliveries in the Las Vegas area may be eligible for same-day drop-off.

How can I contact customer support if I have questions about a product?

Reach out to us anytime at Douglas@thesynovagroup.com or call 708-989-0285. We’re available Monday–Friday, 9 AM to 5 PM PT.

How are grafts stored and monitored?

All grafts are stored at validated room temperature conditions with 24/7 monitoring and environmental controls. Our system includes alarms, backup power, and emergency procedures to safeguard product integrity at all times.

Do you provide chain-of-custody documentation?

Yes. Every graft is serialized and tracked with complete chain-of-custody records from receipt through release. This ensures full traceability and compliance with regulatory standards.

Do we conduct IVR requests?

yes, we do. To submit an Insurance Verification Request you must follow next link:

Schedule your IVR

What types of organizations do you partner with?

We serve a wide range of healthcare partners, including distributors, brokers, hospitals, outpatient clinics, and emerging medical companies looking for compliant storage solutions without the overhead of building their own tissue bank.

Do you offer same-day retrieval or emergency release?

Yes. For urgent needs, we offer on-demand retrieval and release services, with same-day options available in the Las Vegas area. We prioritize patient care and ensure fast, secure handoff to your carriers.

What sets Synova Medical Supplies apart from other storage providers?

As a Veteran-owned company, we combine integrity, compliance, and mission-driven service. Our storage solutions are FDA and AATB aligned, fully monitored, and designed to support your operations so you can focus on patient care while we handle logistics, compliance, and documentation.